Mont SUTTON invests in RFID technology
You will see a change of look for our season passes and tickets for the 2021-22 season. Mont SUTTON is switching to RFID technology). The new access cards will be equipped with a chip that will allow you to load it online with a day access or to identify yourself as a season pass holder.
How it works
For season pass holders, simply purchase the pass of your choice from our online store. Purchase your season pass by September 30 2021 and receive a 10% discount on all types of passes. Then, all you have to do is stop by the customer service desk to take a picture to update your profile for the identification at the gate. We will contact you in November to pick up your new RFID season pass card. From then on, your card will be functional and all you have to do is wait for the white gold! For the purchase of future season passes and for all online purchases, it will be easy to identify yourself and reactivate your membership. During the transaction, you will simply have to enter the number printed on your card. It is therefore important to keep your cards at the end of the season.
For daily access at the beginning of the season, you can simply purchase it on Mont SUTTON’s online store. A bar code will be provided in your confirmation email. Once at the mountain, with this code downloaded on your smart phone or printed on paper, you will just have to go to a pick-up box or to a window of the ticket office to get your card and then hop on the chairlift. If you have just reloaded your card for a daily access, it’s off to the chairlift without waiting! For all subsequent online reloads, when requested during the transaction, you will only have to enter the code printed on your card to identify it (WTP code).
Advantages of RFID technology
The major advantage…big time savings! Less time in line and more time on the snow!
For season pass holders, each season you can easily reload the pass of your choice from the comfort of your home. And for daily visitor, the transaction is completed from home and once at the mountain…straight to the pick-up box card dispenser if it’s a new card, for a card reloaded online to the chairlift without further delay.
Finally, in a time when physical contact between individuals is not the trend, the hands-free aspect of the RFID card system eliminates physical contact for all intents and purposes. That being said, it doesn’t mean that we won’t be there to assist you.
See you FASTER on the snow this season at Mont SUTTON!
Q: What is RFID? (Radio Frequency Identification)
A: RFID is a small circuit embedded in the access card. When you walk through the lift queue, this circuit registers and automatically opens an access gate.
Q: Why RFID technology?
A: It allows for fast, hands-free access to the lifts and recharging from the comfort of your home.
Q: Where will the pick-up boxes be located?
A: For quick access and service, 3 pick-up boxes will be located near the main chalet (Alt. 400 m).
Q: Where should I put my RFID access card to be read by the smart gate?
A: For proper reading, you must place your RFID access card on the left side of your jacket and in a pocket separated from any other object such as your cell phone, ipod type device or any other object wrapped in foil such as gum wrappers, etc.
Q: Can I have more than one access card on me when I pass through the gates, such as my child’s card?
A: No, the cards may not work properly. Each user must carry a single card and only his or her personal access card when going through the access gates.
Q: Can I punch a hole in my RFID access card?
A: No, holes should never be made in RFID access cards. The card has a built-in antenna that surrounds the RFID chip inside the card. Any damage to the surrounding antenna will render the card inactive and will need to be replaced at a fee.
Q: For a seasons pass, do I need to get a new card each season?
A: No, you simply renew your season pass online by entering the code written on the card and the information will be reloaded on your card according to the season pass chosen.
Q: What information is stored on the RFID cards?
A: Each RFID tag physically contains only the randomly generated number associated with each unique user profile. No personal or additional information is stored on the individual RFID tags.
Q: Can RFID be used to access my personal information?
A: Each unique RFID tag contains a multi-digit number randomly associated with a user profile. This profile is kept as a secure component of our online store and user database, and will not be accessible to other guests or employees.
Q: Will my RFID card interfere with other RFID products? (debit card, credit card…)
A: No. Because each RFID tag is associated with a specific randomly generated number and associated with a specific, secure database, other RFID products will not be registered in the lift access system.
Q: Will RFID technology interfere with my other wireless technologies? (cell phone…)
A: The radio frequencies used by RFID are assigned by regulatory bodies around the world to ensure that there is no interference.
Q: Can a magnet destroy an RFID tag?
A: No. The information on the chip is not stored magnetically. Using a magnet or other erasing devices has no effect on the chip.
Q: Are there any other concerns with RFID?
A: Mont SUTTON uses passive RFID technology that does not emit RF energy, but simply reflects it. Therefore, the passive RFID tags used at Mont SUTTON do not emit any additional RF energy into the environment.
Q: What should I do if I lose my lift pass?
A: Inform the customer service immediately, they will deactivate your old card and reissue you a new access card (replacement fee will be applied).
Q: How do I make sure that the card I have in my possession is really mine?
A: For season pass holders, your name will be written on the RFID card. In addition, when you pass through an access gate with your card, the attendant will be able to authenticate it manually via the electronic tablets. On the attendant’s screen, your photo, name and the type of membership you have will simply appear.
For a daily access, the category will appear on the card (child, student, adult…) and when you pass through a gate with your card, the attendant will be able to authenticate it manually via the electronic tablets.