WINTER 2020-2021 OPERATION PLAN
Here are the general operation plan and the Covid-19 preventive measures for the 2020-2021 season at this time. This page is subject to change without notice and according to public health guidelines.
Compliance with all measures that are put in place is a shared responsibility between the resort and our customers. We thank you for your precious collaboration.
Let’s work together to stay open and ski all winter long!
See below the Quebec Ski Area Association’s table summarizing the measures that have been approved by the Government and public health department.
Currently, the resort is in the RED zone.
No one is allowed to visit the station in the presence of symptoms similar to those of COVID-19.
Your collaboration is essential; please apply the following recommendations at all times:
- Wearing a face covering indoors, in line-ups and on the ski lifts (see the FACE COVERINGS section below for more details).
- Respect a distance of 2 meters between each individual.
- Wash or disinfect hands frequently.
- Cover nose and mouth with elbow when coughing or sneezing.
- Discard tissues immediately after use and wash hands.
Plan to bring 2 different face coverings: one for indoors (procedure mask or cloth mask) and one for outdoors (like a neck warmer*).
- Inside all our buildings (chalets, ski shop, rental shop, bathrooms, etc.):
Wearing a face mask is mandatory for anyone aged 10 years or older.
- In the lift lines and while riding the lift:
Wearing a face covering* is mandatory from the age of 3.
- During a lesson with the Snow School:
Wearing a face covering (like a neck warmer)* is mandatory for all skiers 3 years old and older for the duration of the lesson.
* It can be a neck warmer, balaclava, neck gaiter or other accessories well adjusted that covers mouth and nose. This accessory should be made of 2 layers of fabric, tight stitches and large enough to cover both the mouth and nose.
Inter-regional travel is not recommended. However, such travel is not prohibited and the government encourages physical activity for health benefits.
Visitors will be limited only to the practice of their sport while onsite and are requested to arrive ready to ski.
It is everyone’s responsibility to follow the Public Health guidelines to end this pandemic as quickly as possible and allow us to practice our favorite sport all winter long. Thank you for your collaboration!
This season, ski tickets will only be on sale on the website. Therefore, unless they have a season pass, all visitors to the mountain will have to purchase a ticket online before their visit to the mountain. As capacity will be limited, tickets purchased will be valid for a specific day and will be non-refundable and non-transferable. Buy now!
It is possible that no tickets will be available on certain days, either temporarily or permanently. Scenarios will be revised regularly depending on snow, conditions, affluence, etc. We invite you to regularly visit the online store to see if new tickets have been added.
Visitors from the same household are encourage to ride the lift together.
Chairlifts can be occupied at regular capacity if all passengers are from of the same household.
For single persons, here is the capacity of each type of chair :
- Double chair = 1 person per chair
- Quad chair = 2 people, at each end of the chair
Wearing a face cover is mandatory in the lift lines and while riding the lifts for skiers 3 years old and older (a neck warmer can be accepted, refer to the section FACE COVERINGS above for specifications). The distance of 2 meters must be respected in the line-ups.
ACCESS TO THE SKI CHALETS
No service will be offered in the chalets. They will only be used as a refuge to warm up. It will therefore not be possible to eat your lunches inside the buildings. The period of use will be restricted. Access to the sanitary facilities will be possible. Wearing a face mask is mandatory indoors for anyone aged 10 years or older.
FOOD & BEVERAGE
No food & beverage services will be offered inside. Note that a “take-out” food service offer will be available outside, but no food will be tolerated inside the chalets.
It is not be possible to eat your lunch inside the buildings and no food service is offered inside. We invite you to leave your lunch in your car and eat there.
At all times, we invite you to arrive “ready to ski” and change at home after your activity. Bags and personal belongings will not be accepted in the chalets.
BAR LE TUCKER
No bar service is offered.
This service is offered. Measures are in place to limit contact and respect social distancing. Equipment is disinfected after each use. We strongly recommend that you reserve your equipment online.
The repair shop is open. Measures are in place to control the number of customers, limit contact and respect social distancing.
The Boutique Expérience SUTTON is open every day. Measures are in place to control the number of customers, limit contact and respect social distancing.
Note that, if you prefer, you can still shop “online” with the help of our experts, by phone 450-538-2545 option 3, by email at firstname.lastname@example.org and by messaging on the store’s Facebook page. Pick-up at the door is possible as well as delivery.
The Snow School offers private, semi-private and family bubble lessons with respect of the physical distance of 2 meters and the wearing of a mask. It is strongly recommended to book in advance by calling us at 1-866-538-2545, option 2.
The shuttle bus service is offered according to the online schedule. However, it should be noted that the capacity will be reduced to allow for social distancing and that wearing a face covering is mandatory. We invite clients to board the shuttle “ready to ski” without bags or personal belongings since these will not be accepted in the chalets.
This service is not offered.
This service is not offered.
This service is interrupted. Procedures for retrieving equipment will be communicated to locker holders.
We invite you to consult our operating hours page, which will be continually updated.
GUARANTEED SEASON POLICY FOR SEASON PASS HOLDERS
In the event that a complete and permanent closure would be required by the government to avoid the spread of the coronavirus, a guaranteed season policy has been pre-established for all SUTTON season pass holders. Visit the guaranteed season policy page for details and conditions.
Let’s work together to stay open and ski all winter long! 🙂