Last update : January 16, 2022
WINTER 2021-2022 OPERATION PLAN
The following is the general plan of operation for the 2021-2022 season according to the preventive measures currently required by the Public Health. This page is subject to change without notice and according to Public Health guidelines.
Compliance with all measures that are put in place is a shared responsibility between the resort and our customers. We thank you for your precious collaboration.
No one is allowed to visit the station in the presence of symptoms similar to those of COVID-19.
The Quebec Ski Areas Association (ASSQ) and its 75 affiliated ski areas have obtained confirmation from the Quebec government that a vaccination passport will be required for those 13 years of age and older to use the ski lifts and to access certain services offered in the ski chalets.
These measures do not apply to 0 to 12 year olds.
Please note that all other health measures continue to apply. The validation of proof of vaccination is not a company decision, but a government order issued by decree.
We would like to reassure you that vaccination passports of daily customers will be checked only once a day. The verification will be done in person at one of our outdoor ticket counters. Please note that for multi-day tickets, only one validation will be necessary for all the days of validity of your ticket.
As for season pass holders, your proof of vaccination will be verified when you collect your season pass at the mountain. Afterwards, when you visit the mountain, you will only need to show your season pass to access the facilities.
The vaccination passport must be accompanied by an official proof of identity.
Those 12 years old and under must present a proof of age.
Tourists who do not reside in Quebec must present proof of identity with photo and address outside Quebec, as well as proof of official vaccination provided by their country or Canadian province.
For more information on the vaccination passport, visit: quebec.ca
SEASON PASS HOLDERS
All season pass holders agree to have a valid vaccination passport* and to respect the COVID preventive measures required by Public Health. Any false declaration will result in the loss of the passholder’s access rights for the season.
For members 13 years and older, the vaccination passport, along with an official proof of identity, and shown in person, will be required to receive their season pass. Those 12 years old and under must present a proof of age.
Afterwards, only your pass will be required to access the lifts and chalets.
* For 13 years old and over, except for holders of a rando-ski pass.
Any subscriber who wishes a postponement to the next season or a complete refund, following the announcement of the mandatory vaccination passport by the government, must contact us by November 30, 2021 by phone at 1-866-538-2545, ext. 0 (please leave a clear message with your full name and phone number if our agents are busy). The request can also be made by email at firstname.lastname@example.org. Please be courteous to our employees. We are following government and Public Health guidelines and look forward to a more normal season as you do.
Day tickets will exclusively be sold online. Therefore, unless you have a season pass, all visitors to the mountain will need to purchase a ticket online prior to their visit, have a vaccination passport and agree to respect the COVID preventive measures required by Public Health.
Only the alpine touring trails can be accessed without proof of vaccination (it is mandatory to purchase a ticket online in advance – quantities are limited).
Day tickets will still be offered in limited quantities. The reason is that physical distancing is still mandatory indoors and the chalet capacity has to be reduced at 50%, even though the lifts will be back to 100% capacity. As space is limited, tickets purchased are valid for a specific day and are non-refundable and non-transferable.
Those 13 years and older will need to present a vaccination passport and photo ID when collecting their ticket from one of our outdoor ticketing booths, otherwise they may lose their ticket(s).
Children 12 and under must show a proof of age.
It is possible that no tickets will be available on certain days, either temporarily or permanently. Scenarios will be revised regularly depending on snow, conditions, affluence, etc. We invite you to regularly visit the online store to see if new tickets have been added.
SANITARY MEASURES TO FOLLOW
Your cooperation is essential. Please observe the following measures at all times:
- People with COVID symptoms must stay at home;
- Vaccination passport required for the use of the ski lifts;
- For lift lines and while riding the lifts, face coverings (like neck warmers) are strongly recommended, as well as for skiers aged 3 years and older during ski lessons;
- Mask are mandatory inside the chalets and service buildings;
- Physical distancing of 1 meter is mandatory everywhere;
- Wash or disinfect hands frequently.
Plan to bring 2 different face coverings: one for indoors (mask) and one for outdoors (like a neck warmer*).
- Inside all our buildings (chalets, ski shop, rental shop, bathrooms, etc.):
Wearing a face mask is mandatory for anyone aged 10 years or older.
- In the lift lines and while riding the lift:
Face coverings* are strongly recommended.
- During a lesson with the Snow School:
Wearing a neck warmer* is strongly recommended for all skiers 3 years and older.
* It can be a neck warmer, balaclava, neck gaiter or other accessories well adjusted that covers mouth and nose. This accessory should be made of 2 layers of fabric, tight stitches and large enough to cover both the mouth and nose.
Use of the same lift by users from the same household is preferred but will be permitted for users not residing in the same household.
Face coverings are strongly recommended for lift lines and while riding the lifts.
ACCESS TO CHALETS AND PERSONAL BELONGINGS
Access to chalets will be permitted but drinking and eating will be prohibited.
Please note that it is not possible to leave bags inside the chalets. You will be able to change your boots in the chalet but capacity in the chalet is limited, time is limited and we ask our clients to bring their personal belongings in their cars, so you may find it more convenient to arrive “ready to ski”. No daily lockers are available as they are located in the lunchroom and this one now needs to be reserved for our employees.
Face mask must be worn by everyone 10 years of age or older.
Please note that despite the limited number of daily tickets, we cannot guarantee seating for all our customers during peak periods and must limit access to 15 minutes per person. It is very important to understand that with the physical distancing and reduction of the capacity to 50%.
Thus, the clientele will have to adapt, as they did last year. Clients will have to limit their break times to make room for other skiers, and ideally arrive ready to ski.
FOOD AND BAR SERVICES
Restaurants and bar will be closed but take-out service will be available 7 days a week. There will be no breakfast until further notice.
Pastries, coffee, hot chocolate and other beverages are also served through the Petit Tucker’s ski-through outdoor service window at the main chalet on Saturdays and Sundays from 10 a.m. to 2 p.m., or as per clientele.
The chalets will be open as shelters to warm up, no drinking or eating is allowed inside.
BAR LE TUCKER
Bar Le Tucker will be close until further notice according to government instructions..
Lunches can not be permitted.
The lunchroom will be reserved for employees only.
WORKSHOP, RENTAL CENTER AND BOUTIQUE
These services are allowed to stay open.
For equipment rental, we strongly recommend that you reserve your equipment online.
The equipment is disinfected after each use.
Ski and snowboard lessons are available in private and in group.
Groups will be composed of the same participants as far as possible for the duration of the programs.
In the lifts, the formation of small stable groups will be preferred.
It is strongly recommended that skiers 3 years of age and older wear face coverings (neck warmer, balaclava or other accessories well adjusted that covers mouth and nose).
Daily lockers will not be accessible as the lunchroom must be reserved for employees. We remind you that no personal belongings may be left anywhere in the chalets, therefore you will need to bring your belongings in your car.
Seasonal lockers will be available again this year. We remind you that no personal belongings can be left elsewhere in the chalets.
Wearing a face covering is mandatory for those 10 years and older indoors.
Let’s work together to stay open and ski all winter long! 🙂
By purchasing a SUTTON product and visiting Mont SUTTON, every visitor agrees to have a vaccination passport and to respect the COVID mesures required by the Public Health.
Failure to respect the directives mentioned on this page could lead to an expulsion from the Mont SUTTON site, and this, without a refund.