COVID Preventive measures

WINTER 2020-2021 OPERATION PLAN

 

Here are the general operation plan and the Covid-19 preventive measures for the 2020-2021 season at this time. More details will be added in the coming weeks. This page is subject to change without notice and according to public health guidelines.

 

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Compliance with all measures that are put in place is a shared responsibility between the resort and our customers. We thank you for your precious collaboration.

 

Let’s work together to stay open and ski all winter long!

 

Currently, the resort is in the RED zone.

 

Below is a table summarizing the measures that have been approved by the government and public health.

 

 

FACE COVERINGS

Plan to bring 2 different face coverings: one for indoors (procedure mask or cloth mask) and one for outdoors (like a neck warmer*).

 

 

 

 

* It can be a neck warmer, balaclava, neck gaiter or other accessories well adjusted that covers mouth and nose. This accessory should be made of 2 layers of fabric, tight stitches and large enough to cover both the mouth and nose.

 

INTER-REGIONAL TRAVEL

Inter-regional travel is not recommended to or from an orange or red zone. However, such travel is not prohibited and the government encourages physical activity for health benefits.

 

ATTENTION: Visitors must respect the rules applicable to their region when traveling outside their region. If they are coming from a red zone, they can enjoy the ski slopes, but are requested to arrive ready to ski and to limit themselves to the practice of their sport while onsite.

 

It is everyone’s responsibility to follow the Public Health guidelines to end this pandemic as quickly as possible and allow us to practice our favorite sport all winter long. Thank you for your collaboration!

 

TICKET OFFICE

SUTTON season pass holders will have priority for skiing! They will not have to make a reservation and will be able to go directly to the chairlifts on the days of validity of their season pass. The number of ski tickets available per day will be limited and they will be on sale online only. Ticket pricing and sales for the 2020-2021 season will be announced shortly.

 

We recommend that all members pick up their season passes before the start of the ski season. An outdoor ticket booth is now open every weekend between 10 a.m. and 4:30 p.m. to allow you to pick up your season passes (which have already been printed with photos from the previous season for repeat customers). This way, there will be fewer people in the main chalet and it will help reduce the traffic at the ticket office at the beginning of the ski season. Only new clients will have to come indoors to have their picture taken. Please note that the indoor ticket office is also open on weekdays from 10 a.m. to 4:30 p.m.

 

CHAIRLIFTS

In green, yellow or orange zones: The use of chairlifts by users from the same household is preferred, but is still allowed for users not living under the same roof. Wearing a face cover is mandatory in the lift lines and while riding the lifts for skiers 3 years old and older (a neck warmer can be accepted, refer to the section FACE COVERINGS above for specifications). The distance of 2 meters must be respected in the line-ups.

 

In the red zone: Only members of the same household can share a chair. For users who do not live under the same roof, the boarding capacity will be ONE user per chair.

 

ACCESS TO THE SKI CHALETS

In green, yellow or orange zones: The number of seats in the chalets will be reduced and some dividers will be added to allow social distancing and to comply with government requirements for public interior spaces. Access to the chalets will be controlled by employees who will assign you a table. We ask for your cooperation in respecting a 30 to 45 minute time limit inside in order to make room for the next customers as soon as possible. In addition, a few outdoor covered areas will be set up to allow customers to warm up. More details to come.

 

In the red zone: No service will be offered in the chalets. They will only be used as a refuge to warm up. It will therefore not be possible to eat your lunches inside the buildings. The period of use will be restricted. Access to the sanitary facilities will be possible. In addition, a few covered outdoor areas will be set up to allow clients to warm up. More details to come.

 

FOOD & BEVERAGE

In green, yellow or orange zones: Our food & beverage services will be available. However, the offer will be revised to simplify the service and eliminate self-service stations.

 

In the red zone: No food & beverage services will be offered inside. Note that a “take-out” food service offer should be available outside, but no food will be tolerated inside the chalets.

 

LUNCHES

In green, yellow or orange zones: The lunch room will be the only place where it will be possible to eat your own lunch. Please note that at all times, it will be forbidden to leave your personal belongings in the chalets (including lunch boxes). We therefore invite you to leave your lunch in your car.

 

In the red zone: It will not be possible to eat your lunch inside the buildings and no food service will be offered inside. We invite you to leave your lunch in your car and eat there.

 

PERSONAL BELONGINGS

At all times, we invite you to arrive “ready to ski” and change at home after your activity. Bags and personal belongings will not be accepted in the chalets.

 

BAR LE TUCKER

In green, yellow or orange zone: Our bar service will be in operation. Before 2 p.m., the bar will be used as an additional place to welcome cafeteria customers. Customers will have to enter through the main entrance of the chalet which will be controlled by employees who will take care to assign tables. After 2 p.m., the bar will be reserved for bar customers. Access to the bar will be through the outside door of the bar on the terrace, our employees will keep a register of visitors and take care to assign you a seat when available.

 

In the red zone: No bar service will be offered.

 

EQUIPMENT RENTALS

Regardless of the alert level, this service will be offered. Measures will be in place to limit contact and respect social distancing. Equipment will be disinfected after each use. We strongly recommend that you reserve your equipment online.

 

SKI SHOP AND WORKSHOP

Regardless of the alert level, the Boutique Expérience SUTTON and the workshop will be open. Measures will be in place to control the number of customers, limit contact and respect social distancing.

 

SNOW SCHOOL

In green, yellow or orange zone: Wearing a face covering (like a neck warmer)* is mandatory for all skiers 3 years old and older for the duration of the lesson. The ratios of students per instructor have been reduced (1 to 2 students per instructor for 5 years old and under and about 3 students per instructor for 6 years old and over). In addition, the schedules have been modified in order to spread out the departures of the group lessons, thus reducing peak traffic at the foot of the mountain, on the lifts and even in the chalets. It is also now possible to register directly online, thus limiting unnecessary contacts.

 

* It can be a neck warmer, balaclava, neck gaiter or other accessories well adjusted that covers mouth and nose. This accessory should be made of 2 layers of fabric, tight stitches and large enough to cover both the mouth and nose.

 

In the red zone: According to the current guidelines, the Snow School will have to close. However, be aware that the Quebec Ski Area Association is currently discussing this subject with the government, so there may be some developments soon. Stay tuned!

 

DAYCARE

Occasional daycare service will not be offered for the 2020-2021 season.

 

DAILY LOCKER

In green, yellow or orange zone: At the moment, this service is not offered.

 

In the red zone: This service will not be offered.

 

SEASONAL LOCKER

In green, yellow or orange zone: Seasonal locker rental will be offered. Only locker holders will have access to the locker rooms. No personal belongings or bags may be left outside the lockers. We ask for the collaboration of the users to respect the distancing of 2 meters and not to linger longer than necessary in the locker rooms.

 

In the red zone: This service will be interrupted. Procedures for retrieving equipment will be communicated to locker holders, if applicable.

 

SHUTTLE

The shuttle bus service will be offered according to the online schedule. However, it should be noted that the capacity will be reduced to allow for social distancing and that wearing a face covering is mandatory. We invite clients to board the shuttle “ready to ski” without bags or personal belongings since these will not be accepted in the chalets.

 

SCHEDULE

The regular schedule will be applied this season (except for the few services that may be closed when the ski resort is in the red zone).

 

For more information, we invite you to consult our operating hours page, which will be continually updated.

 

GUARANTEED SEASON POLICY FOR SEASON PASS HOLDERS

In the event that a complete and permanent closure would be required by the government to avoid the spread of the coronavirus, a guaranteed season policy has been pre-established for all SUTTON season pass holders. Visit the guaranteed season policy page for details and conditions.

 

SANITARY MEASURES

Your collaboration is essential; please apply the following recommendations at all times:

 

COVID-19 SYMPTOMS

No one is allowed to visit the station in the presence of symptoms similar to those of COVID-19.

 

 

 

Let’s work together to stay open and ski all winter long! 🙂

 

 

 

Failure to respect the directives mentioned on this page could lead to an expulsion from the Mont SUTTON site, and this, without a refund.

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