For all passes purchased in presale until October 31, 2020
Whatever your reason, if you wish to postpone your membership to the 2021-2022 season or get a refund, it will be possible, at no cost, anytime between now and December 10, 2020 as long as the season pass has not been used.
In the event of a temporary or complete interruption of the season caused by a government order
For all the SUTTON 2020-2021 passes, here is the policy we have put in place to make sure that your pass remains the most advantageous option for all the Mont SUTTON’s enthusiasts.
At your choice, a credit or a refund will be calculated according to the number of days of operation:
|Days of operation||Refund or credit|
|Before the opening day of the season 2020-2021||100 %|
|30 days or less||75 %|
|31 to 60 days||50 %|
|61 to 90 days||25 %|
|91 days and more||none|
Please note that the compensation process will be initiated upon confirmation of complete and permanent closure. The customer will have up to 30 days after the permanent closure of the station for the 2020-2021 season to notify firstname.lastname@example.org in writing of a request for a refund rather than a credit that would be automatically applied.
The “Guaranteed Season Policy” implemented in the context of the Covid-19 pandemic is not a regular cancellation protection insurance that covers you for injuries, illnesses or professional transfers. See details for regular cancellation protection insurance here.
Note Bene: In the event of a government-required complete closure, a credit or refund for the seasonal rental will be applied based on the above table and lessons prorated for services rendered.