COVID-19 Update: 2019-2020 ski season officially over
LAST UPDATE: March 22nd, 2020
The latest information received indicates that the suspension of activities previously established until March 30 is now extended by the Government of Quebec for an indefinite period. Quebec ski resorts are therefore obliged to end the 2019-2020 ski season. We wholeheartedly wish to emerge from this crisis as quickly as possible.
Following government directives, we must wait to allow you to retrieve your personal belongings from the lockers and to bring back your seasonal rental. Also, we assure you that we will communicate with you whenever we have new information. In the meantime, we are already working (remotely for the moment) to set up the activities for this summer that we hope to launch this June, if the situation improves.
We would like to remind you that the trails are now no longer secured and that there is no patrol service on the mountain so, for your safety, access to the ski resort is prohibited.
Some answers to your questions:
- Unused 2019-2020 tickets
Due to directives from the Government of Quebec requiring the complete closure of all ski resorts, we understand that clients who had planned to come specifically at the end of the season did not have the chance to ski. Mont SUTTON will exceptionally honor the tickets for the 2019-2020 season until January 31, 2021.
- 2019-2020 season pass holders
Passes are always valid for one season regardless of the start or end date of the season, and are therefore non-refundable and non-transferable to another season. We understand that this season is shorter than you would have wished and that we wanted it as well. Our wish is always to offer you as much as possible. We thank you for your understanding and promise to make the best possible decisions to ensure the quality of the offer in your best interest and to ensure the sustainability of the mountain.
- Snow School: lessons planned for the end of the season
There are several programs with different considerations; the Snow School has already begun to communicate with the clients concerned.
If you have any questions, you can write us an email at email@example.com. We will respond to everyone and appreciate your patience as our most immediate priority must be the health and well-being of our communities.
We are experiencing an exceptional situation. These government directives, which we support in order to ensure the health of everyone, have a significant impact on the mountain’s operations and our personnel, among others. Once again, we would like to thank all our employees and volunteers for their exceptional work and understanding during this unprecedented period. Let’s be united!
On this end-of-season note, see here pictures of the best moments of the 2019-2020 season.
Mont SUTTON’s team
For any inquiries regarding prevention and the latest news, we invite you to get information from reliable sources such as: the Public Health Agency of Canada (www.canada.ca/coronavirus), the Government of Quebec (www.quebec.ca/coronavirus) or at the toll-free number 1-877-644-4545.